Refund and Returns Policy

Last updated: October 26, 2023

At Hong camp, operating brevox.top, we want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition that you received it.
  • It must be in its original packaging, with all tags and labels still attached.
  • You must have the receipt or proof of purchase.

Items that are visibly worn, used, or not in their original packaging may not be eligible for a refund or exchange.

Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to our customer service team at [email protected] or call us at +14755634246 within the 30-day return window.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our team will review your request and, if eligible, provide you with return shipping instructions and a return authorization. Please do not send your item back to the manufacturer or company address without prior authorization.
  4. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received it. We will then immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of business days, typically 5-10 business days, depending on your card issuer’s policies. Please note that the time it takes for the refund to appear on your statement may vary.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions on how to return your item to us, please contact us: